One inbox for every conversation your customers start
Emails to support@yourcompany.com, form submissions, portal requests and API calls all land as tickets with their own ID, owner and status. Your team works them in a realtime inbox built for speed.
- HJopen
Mobile app crashing on iOS 18
SUP-000143 · Hannah Jones
- MCopen
Invoice shows the wrong VAT ID
BILL-000021 · Mike Chen
- SJopen
Cannot log in after password reset
SUP-000141 · Sarah Johnson
- TBreview
Dashboard loading slowly
SUP-000139 · Tom Baker
- EWpending
Upgrade to yearly billing
BILL-000020 · Emma Wilson
- OSresolved
Export contacts to CSV
SUP-000137 · Olivia Scott
- tickets and teammates on every planUnlimited
- statuses from open to closed5
- realtime updates across your team< 1s
- CSAT surveys stay open for replies30 days
01 — Omnichannel intake
Every channel becomes a ticket with a real ID
Create an inbox per channel — email, form or API — and give it its own prefix. Replies thread automatically, customers are created on the fly and every ticket gets a readable ID like SUP-000142.
- Inbound email on your own domain
- Web forms and API inboxes
- Custom prefix per inbox (SUP-, BILL-, BUG-)
- Auto-responder and HTML signature
- Forwarding rules and reply delimiter
- Help center ticket submissions
Email
support@acme.com
Web form
acme.com/contact
Help center
help.acme.com
REST API
POST /v1/tickets
New ticket
SUP-000142
via Email
Customercreated
Auto-replysent
Webhookticket.created
02 — Team workflow
Split inbox, internal notes and snooze — the way fast teams work
Slice the queue into views that match how your team thinks. Assign, tag, snooze until tomorrow and leave internal notes with @mentions without the customer ever seeing them.
- Custom views by status, priority, assignee, tag
- Internal notes with @mentions
- Snooze 1h, 4h, tomorrow or a custom date
- Drafts and scheduled replies
- Bulk archive, status and snooze
- Attachments up to 10MB, inline images
Sarah Johnson09:12
I reset my password but the login page keeps saying the link expired.
screenshot.png
Internal note
@Tom can you check the token TTL on the auth service?
You scheduled 10:00
Thanks Sarah — we found it. Could you try the new link I just sent?
Status
Assignee
TB Tom Baker
Tags
Snooze
- 1 hour
- 4 hours
- Tomorrow
- Custom…
03 — Customer satisfaction
Know how every conversation felt
When a ticket is resolved, TickOS sends a one-click CSAT survey after the delay you choose. Customers rate from Terrible to Amazing and leave a comment — you get the stats and the export.
- Automatic surveys after resolve or close
- Delay from 1 hour to 30 days per inbox
- One-click rating straight from the email
- Optional comment on a hosted page
- Stats and CSV export
- English, Spanish and Portuguese
How would you rate the support you received?
Amazing!
CSAT · last 30 days
94%
Good or Amazing
04 — Slack & AI Agent
Answer from Slack. Let the AI agent handle the busywork.
Connect an inbox to a Slack channel and reply to customers from the thread. The AI agent reviews your queue on a schedule to archive, reply, close or assign — and logs its reasoning for every action.
- Two-way Slack threads with attachments
- Slash commands: /resolve, /assign, /priority
- AI replies with your own instructions
- Auto-close stale pending tickets
- Every AI action logged with reasoning
- Shareable ticket links, no login needed
TickOS · new ticket
SUP-000152 · Where do I reset my password?
liam@northwind.io
Replying from the thread — it goes straight to the customer ✉️
/resolve
SUP-000152 marked as resolved
reply SUP-000152
Question answered in 'Reset your password' article
close SUP-000118
Pending for 7 days with no customer reply
archive SUP-000131
Resolved and confirmed by the customer
assign BILL-000022
Billing topic, routed to the billing owner
The details that make support feel effortless
Built from real support queues — not from a feature checklist.
Split inbox views
All, Inbox, Waiting, Snoozed and any custom view you save.
Tags & priorities
Low to urgent priorities and tags you can filter and automate.
Internal notes
Discuss a ticket privately and @mention the right teammate.
Snooze
Hide a ticket until it matters. It comes back on its own.
Scheduled replies
Write now, send in your workspace timezone later.
Shared ticket links
Customers view and reply to the thread without an account.
Linked articles
Attach help articles to tickets and track deflection.
Attachments
Files and inline images stored securely on S3.
Inbound email on your own domain, web forms, your help center portal and the REST API. Agents can also start outbound conversations that become tickets.
More modules
NEW TICKET — from your team
Give your support inbox a real operating system
Unlimited tickets and teammates on the free plan. Connect your support address in minutes.
PLAN
Free
TICKETS
Unlimited
TEAMMATES
Unlimited