API-first · Help Center included

Your complete
Customer Support Hub

Tickets, email, knowledge base, community and changelog — on your own domain, behind one clean API. Built for freelancers, agencies and software teams.

Start for freeEmail Client

Free plan · No credit card required

modulesAll-in-one

Tickets

Email, forms & WhatsApp turned into tickets

Email Transaction

Transactional emails through one clean API

Broadcast

Send announcements & campaigns to your users

Help Center

A branded self-service hub for your customers

Knowledge BaseCommunityChangelog
WHO IT'S FOR

Built for the way you work

One support hub that scales from a solo practice to a full software team.

Freelancers

Look professional without a helpdesk bill or complex setup.

  • Support from your own domain
  • Help Center to deflect repetitive questions
  • Free plan to get started

Agencies

Run support for every client from one place.

  • A workspace and portal per client
  • Branded knowledge base and community
  • Transactional email included

Software teams

Embed support anywhere with an API-first platform.

  • REST API + webhooks for every feature
  • Publish changelog via API
  • Automations and CSAT surveys
HELP CENTER

A self-service portal on your domain

Every workspace gets a public Help Center at yourbrand.tickos.dev with knowledge base, community, changelog and satisfaction surveys — no extra tools to wire up.

Knowledge Base

Self-service help articles on your own domain, so customers solve issues before they even open a ticket.

Community

Public questions, discussions and solved answers that turn your users into a support channel.

Changelog

Publish product updates from the dashboard or via API and render them on your portal automatically.

CSAT surveys

Measure satisfaction after every resolution and track ratings, response rate and trends.

yourbrand.tickos.dev

How can we help?

Search articles…
Knowledge Base
Community
Changelog
Getting started guideRead
How to reset your passwordRead
Billing and invoicesRead
FEATURES

Everything you need. Nothing you don't.

A complete customer support hub — help center, tickets and email — behind a single API key.

Knowledge Base

Self-service help articles on your own domain so customers solve issues on their own.

Community

Public questions, discussions and solved answers that scale your support.

Inbound email

Receive email on your own domain and turn every message into a structured ticket.

Transactional email

Send from your domain over managed AWS SES infrastructure with delivery tracking.

CSAT surveys

Measure satisfaction after every resolution with ratings, response rate and trends.

Changelog

Author product updates and publish them via API to render on your own portal.

Automations

Trigger emails, tags and status changes with step-based workflows over your contacts.

REST API

Every feature is an endpoint. If you can curl, you can build on TickOS.

Webhooks

HMAC-signed events delivered to your endpoint the moment something happens.

Custom domains

DKIM, SPF and custom MAIL FROM — DNS records generated and verified for you.

Real-time

Ticket updates over WebSockets. No polling loops in your integration.

Contacts API

Create, group and segment contacts programmatically for broadcasts and campaigns.

send-email.sh
Bash
curl -X POST https://api.tickos.dev/v1/emails \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '
    {
      "from": "no-reply@yourdomain.com",
      "from_name": "Your Company",
      "to": ["customer@example.com"],
      "subject": "Your order has been shipped",
      "html": "<h1>Order Shipped</h1><p>Track: #12345</p>"
    }
  '
Response200 OK
{
  "id": "eml_9x8y7z6w5v4u",
  "status": "sent",
  "message_id": "<abc123@tickos.dev>",
  "sent_at": "2025-10-26T14:30:00Z"
}
UTF-8 · LF · Bashapi.tickos.dev
TRANSACTIONAL EMAILS

Send Transactional Emails

Leverage our infrastructure to send transactional emails to your customers. Configure your outbound domains easily and start sending in minutes.

Verified domain configuration

Send from your own domain with SPF, DKIM, and DMARC setup

High deliverability rates

Built on AWS SES with dedicated IPs and reputation monitoring

Template support & variables

Use HTML templates with dynamic variables for personalized emails

Delivery tracking & analytics

Monitor opens, clicks, bounces, and complaints in real-time

API

Simple API, Powerful Results

Create tickets from anywhere with a single HTTP request. Our REST API is designed to be intuitive, well-documented, and easy to integrate into any application or workflow.

RESTful endpoints for all operations

Create, update, and manage tickets with standard HTTP methods

Webhook support for real-time updates

Get notified instantly when tickets are created, updated, or closed

Built-in API playground

Try every endpoint from the dashboard with your own API keys

Comprehensive documentation

Full API reference with cURL, JavaScript and Python examples

create-ticket.sh
Bash
curl -X POST https://api.tickos.dev/v1/tickets \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '
    {
      "inbox_id": "support@yourdomain.com",
      "subject": "Payment integration help needed",
      "from": "user@company.com",
      "content": "Need assistance setting up...",
      "priority": "high",
      "tags": ["billing", "integration"]
    }
  '
Response200 OK
{
  "id": "tkt_1a2b3c4d5e6f",
  "status": "open",
  "created_at": "2025-10-26T14:30:00Z",
  "inbox_id": "inb_xyz789",
  "url": "https://app.tickos.dev/tickets/tkt_..."
}
UTF-8 · LF · Bashapi.tickos.dev
webhook.json
JSON
X-Tickos-Signature: t=1730000000,v1=5f8a3b...
signed
{
  "event": "ticket.created",
  "timestamp": "2026-07-04T14:30:00Z",
  "data": {
    "inbox": { "id": "inb_xyz789", "name": "Support" },
    "id": "tkt_8f2a1c4d",
    "subject": "Login issue",
    "status": "open",
    "priority": "high"
  }
}
POST · yourapp.com/webhooksHMAC SHA-256
WEBHOOKS

React to Events in Real Time

Subscribe your endpoint to ticket and message events. Every delivery is signed with HMAC SHA-256 so you can verify the payload came from TickOS — timestamp included to reject replays.

ticket.createdticket.updatedticket.closedmessage.created

Signed payloads

Verify the X-Tickos-Signature header with your webhook secret

Per-inbox configuration

Choose which events each endpoint receives, per inbox

Test from the dashboard

Send test deliveries to your endpoint before going live

Simple, transparent pricing

Plans that scale with your business

Start free and upgrade as you grow. All plans include our core features.

Free

$0/month

Perfect for testing and small projects

Login
1,000 emails/month
Unlimited tickets
Unlimited users
1 inbox
1 API key
Webhooks included
3-day email logs
500MB storage
Changelog
Email support

Starter

$19/month

For growing teams and businesses

Start Free Trial
50,000 emails/month
Unlimited tickets
Unlimited users
Campaigns included
5 inboxes
5 API keys
Webhooks included
30-day email logs
2GB storage
Changelog
Email support
Most Popular

Pro

$79/month

For professional teams at scale

Start Free Trial
200,000 emails/month
Unlimited tickets
Unlimited users
Campaigns included
20 inboxes
20 API keys
Webhooks included
90-day email logs
10GB storage
AI Agent for Tickets
Automations
Changelog
Priority support

Enterprise

$249/month

For large organizations with custom needs

Contact Sales
800,000 emails/month
Unlimited tickets
Unlimited users
Campaigns included
Unlimited inboxes
Unlimited API keys
Webhooks included
1-year email logs
50GB storage
AI Agent for Tickets
Automations
Changelog
Dedicated Slack support

All plans include fair-use sending guardrails (hourly and daily caps) to protect your deliverability. Email logs retention applies to email activity only — tickets and conversations are always kept.

Have questions? Contact our sales team

Frequently Asked Questions

Everything you need to know about TickOS

A complete customer support hub: tickets, transactional email, knowledge base, community and changelog on your own domain. It centralizes forms, email support (support@acme.com) and feedback — with an API-first design so developers can go deeper.
Freelancers, agencies and software teams who want a full support hub without the complexity of Zendesk, Helpscout or Freshdesk. Freelancers look professional instantly, agencies run one portal per client, and software teams embed support anywhere via the API.
No. TickOS ships with an intuitive dashboard and a ready-to-use Help Center portal. The REST API and webhooks are there when you want to automate or embed support, but they are optional.
Every workspace gets a public portal at yourbrand.tickos.dev with a knowledge base, community, changelog and CSAT surveys, so customers can self-serve before opening a ticket.
Converts emails and forms into tickets through email and REST API
Email (via AWS SES), web forms (API), and webhooks for other integrations.
Yes, the entire platform is built API-first with complete documentation.
Yes, you can receive real-time notifications of ticket events.
Yes, we send automatic notifications to Slack channels. You can associate an inbox with a Slack channel to centralize everything with your Slack team.
Yes, we leverage our architecture to deliver a bidirectional experience, allowing you to receive emails and send the transactional emails you need.
In Supabase (PostgreSQL) with secure storage in AWS S3.
Yes, through email and detailed documentation within the platform.
Yes, real-time ticket updates.

Still have questions?

Contact our team

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