A help center on your domain that answers before they ask
Every workspace gets a public portal with a searchable knowledge base, a community, your changelog and a place for customers to open and follow their tickets — all in your colors.
How can we help?
Getting started
12 articles
Billing
8 articles
Security
9 articles
Integrations
15 articles
- modules: docs, community, changelog, tickets4
- languages out of the box: English, Spanish2
- login for your customersMagic link
- tickets tracked per articleDeflected
01 — Knowledge base
Articles your customers can actually find
Organize articles into categories with icons and colors. Every article gets a table of contents, image lightbox and instant search, and you see views, helpful votes and tickets deflected.
- Categories with icons, colors and order
- Instant search on titles and excerpts
- Table of contents and image lightbox
- Helpful / not helpful feedback
- Views and deflected tickets per article
- Link articles from inside tickets
Docs / Account / Reset your password
Reset your password
On this page
- Before you start
- Request a reset link
- Choose a new password
- Still locked out?
Article insights · 30 days
views
92%
found it helpful
Deflected
0tickets
02 — Your brand, your domain
It looks like your product because it is
Set your logo, primary color, hero background and welcome message. Choose light, dark or both, add header buttons and social links, and point your own domain at it.
- Custom domain with automatic SSL
- Logo, colors and hero background
- Light, dark or both themes
- Header buttons and custom links
- Terms and privacy links
- Toggle each module on or off
Primary color
#3CB54A
Theme
Custom domain
pending_dns
Preview
Welcome to Acme Help
03 — Community
Let customers help each other
Open a community for questions and discussions. Customers vote, you pin and lock topics, and the best reply is marked as the answer. Moderate automatically or review first.
- Questions and discussions
- Accepted answers and votes
- Pinned and locked topics
- Auto or review moderation
- Categories and view counts
- Customers track their own tickets
- 42
How do you handle multiple brands in one workspace?
question Answered8 replies
Accepted answer · Maria (Acme team)
Create one inbox per brand with its own prefix and signature — each gets its own queue.
- 27
Share your best auto-responder templates
discussion14 replies
- 18
Webhook signature fails behind a proxy
question Answered5 replies
- 9
Community guidelines
discussion0 replies
Self-service that plugs straight into your inbox
Everything customers see in the portal is connected to what your team sees in TickOS.
Search
Customers find answers in the first few keystrokes.
Community
Questions, discussions, votes and accepted answers.
Ticket portal
Customers open tickets and follow their history.
Magic link login
Passwordless access for your customers.
Branding
Your logo, colors, theme and welcome message.
Custom domain
help.yourcompany.com with a simple CNAME.
Yes, on Pro and Enterprise. Add a CNAME to your help center and TickOS provisions the certificate. Every plan gets yourbrand.tickos.dev.
More modules
NEW TICKET — from your team
Launch your help center this afternoon
Your portal is live the moment you create a workspace. Add articles and invite your customers.
PLAN
Free
TICKETS
Unlimited
TEAMMATES
Unlimited